Frequently asked questions

All you need to do is text us in Whataspp and you’ll get a quote ASAP. Our price calculation is based on the number of bedrooms and bathrooms to estimate the size of your home and then calculate how much time is needed to give you a thorough and high quality clean.

If you need anything else done in addition to general home cleaning, then just choose from our extras. All extra have flat rate prices and are shown on the booking page.

No, you don’t. Our cleaners will provide all of the professional cleaning products and equipment necessary for your service.

However, if you would prefer for the cleaners to use your equipment or products, then we would be happy to do so. 

That depends on the size of your home! Our practice usually will estimate the amount of time needed by using the number of bedrooms and bathrooms to estimate the size of your home. If you add any extras then that will also add time to your job.

The time estimate will be shown when you make a booking online. This estimate is the total number of work hours needed. If two cleaners attend the job then it will take half the amount of time.

PLEASE NOTE, the duration is an estimate of the maximum amount of time allowed. Some cleaners are more skilled, experienced, and efficient, and will, consequently, be able to complete our checklists in less time than estimated or vice versa. This does not entitle you to a refund as you are paying for a checklist to be completed. 

That depends on which of our cleaners are available in your area at the time and day you’ve requested the service to take place. For bigger jobs, it’s usually two cleaners or more, but for smaller jobs it may be one person only. 

If you plan to book a regular weekly, fortnightly, or monthly clean and add the ‘deep clean’ then will only be applied to your first booking. 

Subsequent recurring bookings will not include the deep clean extra and will only be booked as general cleans.

When you book a cleaning service with Detail Freak, you will get a thorough clean of your whole home, including your kitchen, bathrooms, bedrooms, and living areas.

Our cleaners follow a checklist system to ensure that all the areas of your home are properly clean. To see the full checklist, just scroll down.

We also offer extras that you can add to your cleaning service, including:

• Deep clean (an extra hour to scrub mould, soap scum build up, or a build up of dust or mineral deposits)
• Oven deep clean
• Fridge interior clean 
• Window clean
• Balcony clean (can be applied to a deck or patio as well)
• Changing bedsheets
• Carpet steam clean 

If you have specific requirements that you are concerned about, please feel free to let the cleaners know and they will be happy to oblige.